IT Service Owner - Junior

Are you passionate about IT Service Operations and want to become our new Junior ERP Service Owner?

As a member of our team, you will learn and contribute:

-To manage all the operational aspects of IT Services within your portfolio including service business continuity and service improvement.

It includes topics like:

- Addressing business escalations and driving Root Cause Analysis (RCA) for incidents

-Setting up service catalogues

- Monitoring the service license usage and needs

- Keeping the pulse on the total service cost

- Managing the service documentation accuracy

-Ensuring that asset & configuration management are handled properly with high standard quality

-To manage the relationship, collaboration and service delivery with respective IT service providers and vendors assuring that they fulfil the agreed service performance levels (SLA’s)

-To work with Project Managers ensuring service requirements are captured, delivered and projects are transitioned smoothly to the IT service provider

-To communicate efficiently towards the business and IT stakeholders




KEY SKILLS AND EXPERIENCE

Your skills and experience

Bachelor's degree in IT engineering or equivalent
1-2 years of experience in IT Service Management
Strong communication skills, your English is fluent
Team Player
It would be nice if you also had:

ITIL certification
Technical understanding IT Platforms and IT Tool landscape of an ERP Eco-system
Ability to work with people across different regions