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Order Management Expert

Chennai, Tamil Nadu, 600130

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Salary:

$25000 - $30000 Year

Job type:

Full-time

Job Schedule:

Day shift

Job benefits:

Health insurance
Paid time off
Employee discount
Dental insurance
Vision insurance
401(k)
401(k) matching
Flexible schedule
Parental Leave
Tuition reimbursement
Flexible spending account
Retirement plan
Others

Description:

Accountable
• Receive and validate the customer purchase order process.

• Logistics service execution from handover to LC up to cash collection support.

• Single Point of Contact (POC) for Customer Supply Managers (CSM) and OM & MO Heads on escalation for a given pool.

Responsible

• Coordinates and validates the customer order intake.

• Manages ordering of most products (HW, SW, Services) in most business scenarios, including customer cases and Nokia risk orders, trials, demonstration, R&D, free of charge processes.

• Triggers task creations for transactions (Sales orders, Vendor POs, P2P POs, Delivery notes, PGI, Invoices, letter of credit to Business Process Owner (BPO) order management operations, and monitors timely completion).

• Coordinates export, import and customs processes till goods receipt in drop of point.

• Coordinates the procurement execution: Captures the demand, purchase, goods receipt and verifies invoice.

• Coordinates the distribution execution: Plans transportation, verifies freight cost and invoice, coordinates transport.

• Coordinates and validates the customer invoice.

• Contributes and supports the collect cash process, including documentary remittances (EG letter of credit) and dispute resolution with customer.

• Guides and provides technical expertise where applicable.

• Provides working leadership and training to less experienced personnel.

• May lead small projects with limited risks and resource requirements.

• Assist transition and transformation related to project deployment/UAT as per O2I strategy

• Assist continuous improvement projects and focus on process improvements opportunities

• Operational & process excellence support

• Adherence to Order management SOX compliance

• Primary Point of Contact (POC) for each focus Order Management (OM) pool

Standardized process implementation
Workload balancing within OM Team and towards Market Operation
1st Level escalation for CBT CSMs and MO Heads
To allocate, support, and monitor order execution and reporting on tasks requested from MO Heads and CBT CSM in the market.
Accountable

Receive and validate the customer purchase order process.
Logistics service execution from handover to LC up to cash collection support.
Single Point of Contact (POC) for all BG MO Heads and Customer Supply Managers (CSM) escalation for a given pool.
* Knowing the Japanese language is a prerequisite.





KEY SKILLS AND EXPERIENCE
Impact

Impact is short-term and departmental/project in scope. Accountable for quality, accuracy and efficiency. Actions and errors can have functional area impact.

Scope & Contribution

Individual Contributor: Variety of complex tasks within area of responsibility, demonstrates initiative & contributes to problem solving. Acts with independence and discretion in routine matters. Makes decisions that affect own work. Managerial/Supervisory: May act as Team Leader or Project Leader with some direct supervisory responsibilities in addition to own work assignments. a variety of complex tasks within the area of responsibility. Acts with independence and discretion in routine matters. Makes decisions that affect own work.

Innovation

Performs routine activities to meet departmental/project objectives. Requires moderate supervision. Applies commonly recognized concepts within their field of expertise. Shares knowledge with less experienced peers or have high collegial interaction. Raises innovative ideas. Demonstrates adaptability to changing business environments. Is willing to take on new roles or jobs appropriate to skill set in different environments and/or locations.

Communication

Works to influence others to accept job functions view/practices and agree/accept new concepts, practices, and approaches. May conduct briefings with senior leaders within the job function. May at times be required to negotiate regarding operational issues. Has cross-cultural knowledge and global mindset

Knowledge & Experience

Established skills and knowledge of theory and principles within a professional discipline. Uses functionally specific knowledge.Typically 3-5 years directly related experience and a graduate equivalent degree.

Skill:

Communication
Leadership
Teamwork
Interpersonal
Learning/adaptability
Self-management
Organizational
Computer
Problem solving
Open mindedness
Strong work ethic
technology
Others

Others Requirements:

3-5 years directly related experience

Category:

Manufacturing

Positions:

On going position

Location:

Hybrid Remote